Refund policy

Our sleep-trial promise
The 60-Night
Sleep Trial

We want you to actually sleep on your decision. Every Snoozlr pillow comes with a 60-night sleep trial, and this page explains exactly how refunds, returns and exchanges work — no fine-print surprises.

How the trial works

Your trial runs for 60 nights, counted from the day your order is delivered. A shaped pillow takes a little getting used to — so we give you sixty nights, not seven, to decide. If it isn’t for you, send it back for a full refund of the purchase price.

Because we invite you to sleep on the pillow, you don’t need it to be unused or in original packaging to return it — the trial would mean nothing otherwise. Sleep on it, judge it honestly, decide.

How to start a return

  1. Email support@snoozlr.com with your order number and, in a sentence, why it didn’t work out (it helps us improve — it doesn’t affect your refund).
  2. We’ll reply with simple return instructions and the return address.
  3. Ship it back with any carrier that provides tracking, and send us the tracking number.
  • Returns must be started within 60 nights of delivery.
  • For change-of-mind returns, you pay the return shipping.
  • Your refund is issued to your original payment method within 5 business days of the return arriving.

Returning part of a multi-pack order

Multi-pack prices are package deals. If you return part of a multi-pack, the pillows you keep are re-priced at our current multi-pack price for that quantity, and we refund the difference. For example: on a 3-pack, keeping two pillows means you’re refunded the difference between the 3-pack price and the 2-pack price.

If something isn’t right with what arrived, email support@snoozlr.com with your order number and a clear photo of what you received, within a few days of delivery. We review each case individually and, where the issue is on our side, we’ll make it right.

Late or missing refunds

Refunds are issued to your original payment method within 5 business days of your return arriving, but banks and card companies sometimes take several additional business days to post the money. If it’s been more than 10 business days since we confirmed your refund and you still don’t see it: check your bank account again, then contact your card company, then your bank. Still nothing? Email support@snoozlr.com and we’ll chase it with you.

Anything unclear about a return or refund? Email support@snoozlr.com — a real person reads it.